Remote Support

Remote Support and Onsite support

All our custom built systems come with a 12 month warranty, as does any hardware bought and installed by a Tangled Technology technician.
Our remote support service is charged @ £25/hr billed per 30mins.

We offer on-going maintenance and service packages for your personal computers or business. We have various packages on rolling monthly contracts for remote support, or better value annual contracts. Unfortunately not one package is the same as every customer requires different Service Level Agreements, number of users, excess bands etc.

For an accurate and competitive quote for your remote support service, drop us an email with your requirements.

Email for more info on our remote support packages, or if you require help or support with anything at all.

So, what is remote support, and how can it help me?

Our remote support service is invaluable tool for any business or home user, as it can make the already difficult task of providing tech support much simpler.

By utilizing remote support software, a Tangled Technology technician will be able to remotely take control over the computer via remote access and PC remote control to fix the problem without ever having to leave the office. This is a way to keep staffing costs low and save employee’s time at the same time as getting you the support you need straight away.
Remote Support is perfect for fixing software, adjusting settings, and driver issues without a technician needing to be on-site.

Hardware problems cannot be corrected via our remote support service, although we may be able to diagnose the fault with it the hardware, via remote support.